INTRODUCTION TO KOOLPAK

Koolpak has been manufacturing Hot & Cold Therapy products since 1993, and we celebrated our 30 Year Anniversary in 2023. During this time, Koolpak has established itself as the UK’s No.1 manufacturer and we are recognised as one of the leading brands in the Sports and First Aid industry. In 2023 we sold over 7 million Hot & Cold Therapy products, enhancing our reputation as the UK market leader. 

The Koolpak name is recognised throughout the UK and has built a reputation as being a quality brand that people can trust. Our products are regularly used in schools, hospitals, offices and physiotherapy clinics, and they are used by professional and amateur sports teams across the country.

In addition, Koolpak are a trusted supplier to NHS Supply Chain, NHS Blood & Transport and the Ambulance Service, having supplied them for over 10 years.

A range of our products can be found in major supermarkets and retail stores throughout the UK, and our Instant Ice Packs and Hot & Cold Packs are amongst Amazons top 10 best sellers in their Hot & Cold Therapy category.

We have worked alongside some of the UK’s major Sports and First Aid brands to help develop their own range, as part of our OEM service. We are extremely proud to have worked with St John Ambulance for over 13 years, to whom we supply Koolpak/St John Ambulance dual-branded Instant Ice Packs. 

Koolpak has received endorsements from several professional sports governing bodies, and we have worked in partnership with County Football Associations throughout the UK for over 10 years, to help support Grass Roots Football. 

We are also proud sponsor of the (AoC) Association of Colleges ECFA National Football, Hockey and Netball teams.

Our business is certified to ISO 9001 for Quality Management systems. Our Medical Device products are stringently controlled through our ISO 13485 Quality Management System to produce products that meet all applicable requirements of the UK and EU Medical Device regulations.

Unlike many other products on the market, our Koolpak medical devices are fully CE compliant.

Instant Ice and Hot Packs are used for treating a wide range of soft tissue injuries, therefore these products must be certified as Class IIa Medical devices and accredited to ISO13485:2016, as required by Medicines & Healthcare Products Regulatory Agency (MHRA).

Koolpak is a member of the British Healthcare Trades Association (BHTA) and commits to their code of practice, which is approved by the Chartered Trading Standards Institute.

Considered to be one of the UK’s leading suppliers of First Aid Supplies, we provide our Trade ONLY customers with extremely competitive prices. Our products are exclusively available through the wholesale distribution network, and unlike many of our competitors, we do not sell directly to the end user.

Koolpak is commitment to customer care, and our dedicated customer service team are always available to help answer any enquiries that you may have. We offer a next day delivery service to UK mainland customers, on non-palletised orders received before 2pm. We strive to deliver all palletised orders within 3 days.