About Koolpak

Since 1993, Koolpak has been proudly manufacturing Hot & Cold Therapy products designed to deliver trusted relief, recovery and care. Celebrating our 30th Anniversary in 2023, we continue to lead the way as the UK’s No.1 manufacturer and a leading supplier of First Aid products within the Sports and Healthcare industries.

In 2024, we sold over 8 million Hot & Cold Therapy products, further strengthening our position as the UK market leader and the go-to choice for professionals and individuals alike.

The Koolpak name is synonymous with quality and reliability. Our products are trusted by schools, hospitals, offices, physiotherapy clinics, and sports teams at every level across the country.

After more than 30 years of innovation and growth, Koolpak remains at the forefront of quality and care across the UK.

We are proud to be a trusted supplier to the NHS Supply Chain, NHS Blood & Transplant, and the Ambulance Service, partnerships we’ve maintained for over a decade - a testament to our unwavering commitment to quality, safety, and care.

Some of our best-selling products can be found at some of the UK’s major retailers, including B&M, ASDA, and Tesco, and are among the best sellers in Amazon’s Hot & Cold Therapy category.

We have partnered with many of the UK’s leading Sports and First Aid brands to help develop their product ranges through our OEM service. We’re especially proud of our partnership with St John Ambulance, for whom we supply dual-branded Koolpak/St John Ambulance Instant Ice Packs.

Endorsed by several professional sports governing bodies, Koolpak has built trusted partnerships with County Football Associations across the UK for over 15 years, helping support the growth in grassroots football.

In addition, we have worked with the Association of Colleges (AoC) ECFA National Football, Hockey, and Netball teams, English Schools FA and Wigan Warriors RFC.

Our business is certified to ISO 9001 for Quality Management Systems, ensuring the highest standards across all our operations. In addition, our Medical Device products are rigorously controlled under our ISO 13485 Quality Management System, meeting all applicable requirements of UK and EU Medical Device Regulations.

Unlike many other products on the market, Koolpak medical devices are fully CE compliant. Our Instant Ice and Hot Packs are classified as Class IIa Medical Devices and accredited to ISO 13485:2016, as required by the Medicines & Healthcare Products Regulatory Agency (MHRA).

Koolpak is also a proud member of the British Healthcare Trades Association (BHTA) and fully adheres to its Code of Practice, approved by the Chartered Trading Standards Institute.

Recognised as one of the UK’s leading suppliers of First Aid products, we provide our Trade ONLY customers with highly competitive prices. Our products are available exclusively through the wholesale distribution network — unlike many competitors, we do not sell directly to end users.

Koolpak is committed to delivering exceptional customer care, with a dedicated service team always on hand to assist with any enquiries. We offer next-day delivery to UK mainland customers on non-palletised orders received before 2pm, and aim to deliver all palletised orders within three days.